Managed IT For SMB & Mid-Market Law Firms
Concierge-level managed IT and matter-grade security so your firm can hold its clients’ confidence without IT getting in the way. Document management, practice management, mobile attorneys, AI policy, and cyber insurance handled. Run by a named team that knows your firm. Founder-led since 1982.
What Does An MSP Do For A Law Firm?
Hi-Tek Data is a managed IT services provider for law firms across the United States. Headquartered in Syosset, NY, founder-led since 1982. We run the firm’s IT environment (servers, endpoints, network, Microsoft 365, identity, backup), support the attorneys and staff who work in it, and integrate the platforms the firm relies on (NetDocuments, iManage, Clio, ProLaw, and the rest of the legal stack). Plus the security stack, AI policy under ABA Formal Opinion 512, and cyber insurance posture mid-market law firms now need each renewal cycle.
What’s On Your Mind
Associates are using ChatGPT for legal research and document drafting, and the firm doesn’t have a written AI policy under ABA Formal Opinion 512.
Cyber insurance renewal is in 60 days and the carrier wants to know your matter data segmentation, not just whether you have MFA.
Document management (NetDocuments, iManage, ProLaw, Worldox) is slow and partners are saving matter files to their desktop instead.
A senior associate left for a competing firm and you can’t tell if they took matter files with them.
Trial week starts Monday and a partner’s laptop is acting up. The IT helpdesk has been promising to look at it since Friday.
A real estate closing is wired tomorrow and you’re not sure your wire fraud controls would catch a spoofed email from the title company.
What Hi-Tek Delivers For Law Firms
Helpdesk That Knows Law Firms
A named pod of senior helpdesk supports your attorneys, paralegals, legal assistants, and admin staff. We know how attorneys work: trial hours, depositions, courthouse travel, partner expectations. After-hours coverage for trial weeks and closings. Executive support tier for managing partners. New-associate onboarding, departing-attorney offboarding, and matter file access reviews handled as named processes.
Your Environment, End To End
Servers (on-prem or Azure), endpoints, network, Microsoft 365 tenant, identity, backup. We size it, run it, monitor it, and recover it. Hardware lifecycle, license true-ups, and refresh planning are part of the engagement.
Security Built Around Law Firm Risks
EDR on every endpoint, 24/7 monitoring, MFA, conditional access, privileged access management, email security, DNS filtering. Designed around the threats that actually hit law firms: matter data exfiltration, wire fraud at closings, ransomware in trial week, departing-attorney access risk.
The Platforms Your Firm Runs On
Document management (NetDocuments, iManage, ProLaw, Worldox), practice management (Clio, Litify, Perfect Practice, Time Matters, PCLaw, Aderant, Elite, Centerbase, Tabs3), time and billing, legal research, e-discovery. Microsoft 365 integration, identity and access controls, infrastructure, and custom workflow tie-ins built and maintained in-house.
AI Your Firm Can Defend
Written AI policy, technical controls, and approved tools so your associates have a productive AI option that holds up under malpractice and bar association review. Microsoft 365 Copilot governance, the Hi-Tek Managed Secure AI Platform, and the surrounding infrastructure for whatever third-party legal AI tools the firm chooses (Harvey, CoCounsel, Lexis+ AI, Spellbook).
Cyber Insurance And Audit-Ready
Carrier questionnaire and supporting documentation handled. Annual risk assessments, penetration testing, tabletop exercises, and the evidence package the firm needs when the carrier, the auditor, or the bar association asks. FTC Safeguards Rule alignment continuous, not at deadline.
AI Your Firm Can Actually Use
The AI question for law firms has moved from ‘should we?’ to ‘how do we manage what’s already happening without creating malpractice exposure or bar association issues?’
ABA Formal Opinion 512 (2024) addresses lawyers’ obligations under Model Rules 1.1 (competence), 1.6 (confidentiality), 1.5 (fees), 3.3 (candor toward the tribunal), and 5.1/5.3 (supervision). Firms building AI policy in 2026 are working from this opinion as their starting point. So do we. State bar guidance from New York, California, Florida, and others layers on top, with multi-jurisdictional firms getting the layered version.
The Hi-Tek AI offerings applied to legal practice: Microsoft 365 Copilot governance and deployment for firms whose tenant supports it; the Hi-Tek Managed Secure AI Platform where Copilot is not the right fit or matter-specific isolation is required; custom AI integrations built by our development team for firm-specific workflows (matter summarization, document review automation, intake triage); and surrounding policy, identity, and audit infrastructure for firms using third-party legal AI tools.
How We Engage
Step 1 · Free Assessment
A 30-minute call about your firm, current MSP situation, document and practice management setup, and any pressing compliance, cyber insurance, or AI questions. We tell you what we would change, with or without us.
Step 2 · Written Proposal
Per-user pricing based on user count, sites, scope, and compliance posture. Project work scoped separately. No surprise line items.
Step 3 · Onboarding Inside 30 To 60 Days
Named project owner, weekly written status updates, document management and practice management handoff coordinated. Most onboardings complete with no service interruption to firm operations.
Michael · Managing Partner · 45-Attorney Long Island Law Firm
What Changes When Hi-Tek Runs Your Firm’s IT
Cyber Insurance Renewal Handled, Not Panicked About
Carrier questionnaire and supporting documentation completed before the renewal deadline, not the day of. Coordinated with your broker.
AI Policy You Can Defend
Written policy aligned to ABA Formal Opinion 512 and your malpractice carrier’s expectations. Technical controls behind it. State bar guidance layered for multi-jurisdictional firms.
Document Management That Actually Integrates
Microsoft 365, your DMS, your practice management system, and your time and billing system work together. Built and maintained in-house, not duct-taped.
A Named Team That Knows Your Firm
Same pod, same vCIO, same Technical Account Manager. No centralized queue, no unfamiliar engineers learning your environment on your time.
We Work Across The Practice Mix Of Mid-Market Firms
- Mid-market partnership firms (25 to 200 attorneys plus support, multi-practice)
- Litigation and trial firms (heavy discovery, deposition prep, mobile partners)
- Transactional and corporate firms (deal-room infrastructure, contract drafting)
- Real estate and closing firms (title software, IOLTA, wire fraud prevention)
- Plaintiffs’ and personal injury firms (Litify, Filevine, Needles, Perfect Practice)
- Specialty practice firms (immigration, family, estates, employment, IP)
Frequently Asked Questions About Law Firm IT
What does an MSP do for a law firm?
A capable MSP for a law firm handles 24/7 IT support, document management platform integration (NetDocuments, iManage, ProLaw, Worldox), practice management platform support (Clio, Perfect Practice, Litify, Time Matters, PCLaw, and others), Microsoft 365 administration with confidentiality controls, mobile workforce security for traveling partners and attorneys, cyber security aligned to ABA Model Rules and FTC Safeguards Rule, AI policy and governance under ABA Formal Opinion 512, and cyber insurance documentation. Hi-Tek delivers all of this through our law firm practice.
Does Hi-Tek work with Clio, Perfect Practice, and other practice management platforms?
Yes. Practice management platform support is standard work. We support cloud-native platforms (Clio, MyCase, PracticePanther, Litify, Filevine), LexisNexis-stack platforms (Time Matters, PCLaw), PI and litigation platforms (Perfect Practice, Needles, Trialworks), and on-prem stalwarts (Aderant, Elite, ProLaw, Centerbase, CosmoLex, Tabs3). Our custom development team handles integration work where appropriate.
Does Hi-Tek work with NetDocuments, iManage, ProLaw, and Worldox?
Yes. Document management platform integration is one of our consistent value-adds for law firms. Our custom development team handles integrations between these platforms and Microsoft 365, custom workflow automation, and the operational coordination these systems require. Migration work between DMS platforms is delivered as a managed project alongside the ongoing managed IT engagement.
Does Hi-Tek support legal research environments (LexisNexis, Westlaw, Bloomberg Law)?
Yes. We handle authentication, identity governance, and integration with the firm’s email, document management, and practice management environments for LexisNexis (Lexis Advance, Lexis+ AI), Westlaw (CoCounsel), and Bloomberg Law. The research content is the firm’s; the IT plumbing is ours.
How does Hi-Tek handle ABA Model Rules and state bar guidance?
We don’t practice law and we don’t replace your ethics counsel. What we do: configure the IT environment to support your firm’s ethical obligations under ABA Model Rules and state bar guidance, document the controls suitable for malpractice carrier and bar association review, and stay current as guidance evolves. Your firm’s managing partner and ethics counsel make the policy decisions; we implement and maintain the IT-side controls.
What is ABA Formal Opinion 512 and how does Hi-Tek apply it?
ABA Formal Opinion 512 (2024) is the American Bar Association’s formal opinion on generative AI in law practice, addressing lawyers’ obligations under Model Rules 1.1 (competence), 1.6 (confidentiality), 1.5 (fees), 3.3 (candor toward the tribunal), and 5.1/5.3 (supervision). We apply it as the starting framework when building your firm’s AI policy and configure technical controls (Copilot governance, sensitivity labels, identity, audit logging) to align. State bar guidance layers on top for firms practicing in multiple jurisdictions.
How does Hi-Tek handle cyber insurance for law firms?
Continuously, not at renewal. The security stack tracks what carriers actually require, year over year. We complete the carrier questionnaire on the firm’s behalf, produce supporting documentation, and coordinate with the broker. Annual penetration testing, tabletop exercises, and risk assessments are part of the engagement. The firm’s managing partner sees the renewal coming, not arriving.
What about wire fraud at real estate closings?
Wire fraud against real estate and closing practices is one of the highest-frequency law firm risks. We design both the technical controls (email security with anti-impersonation, conditional access on identity, privileged access management on closing partner accounts) and the procedural controls (callback verification, dual approval, change-of-banking-information procedures). Real estate and closing firms get extra attention here as part of the engagement.
Can you handle a co-managed engagement where we have an internal IT person?
Yes. Co-managed engagements with firms that have a small internal IT team or a single internal IT lead are common. Documented boundary between Hi-Tek and internal IT, weekly cadence, shared tooling. Internal IT keeps the daily user support and partner-leadership relationships; Hi-Tek covers the layers they cannot economically maintain alone (24/7 SOC, AI policy, cyber insurance carrier coordination, document management integration depth).
What’s the onboarding process for a law firm?
30 to 60 days typical. Named project owner, weekly written status updates, document management and practice management handoff coordinated, no service interruption to attorney workflows. Cutover scheduled around trial calendars and major closing dates. Full onboarding model documented at /resources/how-hi-tek-onboards/.
Ready When You Are.
A 30-minute call about your environment, current MSP situation, and the malpractice, AI, or cyber insurance deadlines you are working against.
Founder-led since 1982. Headquartered in Syosset, NY. Concierge-level service.