Additional Services
Round-out services that complement managed IT for clients who need them. Procurement and hardware lifecycle, structured cabling and infrastructure work, voice and unified communications. Available as part of an existing managed IT engagement or as standalone projects.
Founder-Led Since 1982
175+ Clients Run On Us
Microsoft Solutions Partner
Sea Pine Equity-Backed
Long Island Headquartered
Concierge-Level Service
40+ Years in business
Hi-Tek has been managing IT infrastructure for growing businesses since 1982. We don’t just respond to problems, we prevent them.
175+ Clients
Businesses across the Northeast trust Hi-Tek to keep their people productive and their data protected, every day.
7,000+ Endpoints managed
From workstations to servers to cloud environments, we monitor and manage every device in your stack around the clock.
<30 Min Response Time
When something breaks, you hear from us fast. Our average first response time keeps your team moving instead of waiting on hold or chasing a ticket.
What Else Does Hi-Tek Deliver?
Beyond core managed IT, Hi-Tek delivers three round-out services that clients regularly need: hardware procurement at cost-plus through our Dell, Lenovo, and Microsoft partner relationships; structured cabling and physical-layer infrastructure work for new builds, expansions, and re-cabling; voice and unified communications including Microsoft Teams Phone, traditional VoIP, and contact center where applicable. Available as part of an existing engagement or as standalone projects.
What’s In Additional Services
Procurement And Hardware Lifecycle
Hardware procurement at cost-plus through our partner relationships (Dell Gold, Lenovo, Microsoft Solutions Partner, Sophos, Datto). Hardware lifecycle planning: refresh planning, asset tracking, warranty management, secure disposal. We watch the bill so it doesn’t surprise you.
Structured Cabling And Infrastructure
Cat6 and fiber cabling for new builds, expansions, re-cabling projects, and multi-site rollouts. Wireless site surveys and AP placement. Server room and IDF/MDF buildouts. Coordinated with the construction or build-out timeline so IT isn’t the gating item.
Voice And Unified Communications
Microsoft Teams Phone, traditional VoIP, contact center where applicable. Number porting, call routing, IVR design, integration with the rest of your Microsoft 365 environment. SIP trunking and PSTN connectivity managed end to end.
Multi-Site Network Buildouts
New office, new warehouse, new clinical site? We design and build the network: switching, routing, wireless, security perimeter, identity integration with the rest of your environment. Each new site joins the same operational standard.
Hardware-As-A-Service Models Where They Fit
For some clients, financed hardware-as-a-service (laptops, workstations, infrastructure) is preferable to up-front capex. Available as part of the engagement structure where it fits.
Project Work Across The Stack
Anything technical that’s not in the managed IT bundle: custom integration projects, infrastructure migrations, hardware refreshes, OT/IT separation projects, Azure migration projects. Scoped separately, fixed-fee milestones, no surprise line items.
How We Engage
Free Assessment
A 30-minute call about your project, current MSP situation, the platforms you run on, and any pressing security, compliance, or AI questions. We tell you what we would change, with or without us.
Written Proposal
Per-user pricing based on user count, sites, scope, and compliance posture. Project work scoped separately. No surprise line items.
Onboarding Inside 30 To 60 Days
Named project owner, weekly written status updates, platform handoff coordinated. Most onboardings complete with no operational disruption.
Operations Lead, Multi-Entity Professional Services Holding
Frequently Asked Questions
Are these services standalone or only as part of managed IT?
Both. Most clients engage Additional Services as part of an existing managed IT engagement (it’s the natural place to source hardware, plan refreshes, run cabling for a new site). Standalone project engagements are also possible for specific scopes.
How does hardware procurement work?
Cost-plus pricing through our Dell Gold, Lenovo, and Microsoft Solutions Partner relationships. We pass through partner pricing to clients. No hidden markup.
Do you do cabling and infrastructure work yourselves?
Yes. We have an in-house infrastructure team for cabling, wireless surveys and installs, server room buildouts, and physical-layer work. Coordinated with managed IT so the cabling doesn’t end up as someone else’s problem when it’s commissioned.
What about Microsoft Teams Phone vs traditional VoIP?
Microsoft Teams Phone is the modern Microsoft-stack option that integrates cleanly with the rest of M365. Traditional VoIP (third-party providers) is appropriate where Teams Phone doesn’t fit or where existing investments need to continue. We help clients pick and run either.
Do you do contact center?
For mid-market clients with customer service operations, yes. Microsoft-stack contact center where it fits, third-party contact center where it fits better. Integration with CRM, telephony, and AI assistance.
Can you handle a new office buildout end to end?
Yes. Site survey, network design, cabling, infrastructure procurement, security perimeter, identity integration, voice setup, deployment, and managed IT handoff. Coordinated with the construction timeline.
How does pricing work for project-based services?
Fixed-fee milestones for scoped projects. Hardware at cost-plus. T&M (time and materials) is minimized to almost zero — we’d rather scope and quote than bill hourly.
Do you handle multi-site rollouts?
Yes. Multi-site network rollouts are common for distribution, healthcare, and PE-backed clients. Documented playbook ensures each new site joins the same operational standard.
Ready When You Are.
A 30-minute conversation plus a structured review of your IT environment, security posture, and any pressing compliance or AI questions. We tell you what we would change, with or without us.
Founder-led since 1982. Headquartered in Syosset, NY.