Managed IT Support That Knows Your Business
A named pod of senior helpdesk per client. Dedicated Technical Account Manager and vCIO. Sub-30-minute first response on critical tickets. Executive support tier for managing partners and CEOs. After-hours coverage for the moments that matter.
Named Helpdesk Pod
Dedicated TAM
vCIO Included
Sub-30-Min Response
24/7 Coverage
Concierge-Level Service
40+ Years in business
Hi-Tek has been managing IT infrastructure for growing businesses since 1982. We don’t just respond to problems, we prevent them.
175+ Clients
Businesses across the Northeast trust Hi-Tek to keep their people productive and their data protected, every day.
7,000+ Endpoints managed
From workstations to servers to cloud environments, we monitor and manage every device in your stack around the clock.
<30 Min Response Time
When something breaks, you hear from us fast. Our average first response time keeps your team moving instead of waiting on hold or chasing a ticket.
What Does Hi-Tek IT Support Cover?
Hi-Tek IT Support is a fully managed engagement covering helpdesk, monitoring, identity, Microsoft 365 administration, hardware lifecycle, and the strategic IT layer (vCIO and Technical Account Manager) that sits with your leadership. The same senior pod owns your account year over year. Co-managed engagements available for clients with internal IT.
What’s Included In Hi-Tek IT Support
A Named Senior Helpdesk Pod
Same engineers, same context. Tickets land with people who know your environment. Sub-30-minute first response on critical issues, 1-hour on standard. After-hours coverage for emergencies. Executive support tier for managing partners and CEOs.
Technical Account Manager
A dedicated TAM coordinates work across the pod, owns escalations, and runs the operational rhythm. Weekly status, monthly review, quarterly planning.
vCIO Sitting With Leadership
A vCIO joins quarterly reviews with your leadership: roadmap, budget, security posture, AI policy, cyber insurance renewal, multi-site planning. The strategic IT layer most MSPs leave to internal IT.
24/7 Monitoring And SOC
EDR on every endpoint, 24/7 SOC, identity monitoring, network monitoring. Threats triaged and contained before they reach your team.
Microsoft 365 And Identity Administration
Tenant administration, identity governance, conditional access, license rationalization, SharePoint and Teams. Microsoft Solutions Partner.
Onboarding And Offboarding As Named Processes
New-employee onboarding, departing-employee offboarding, access reviews. Documented processes, not improvised. Especially important in firms with client data access governance requirements.
How We Engage
Free Assessment
A 30-minute call about your engagement, current MSP situation, the platforms you run on, and any pressing security, compliance, or AI questions. We tell you what we would change, with or without us.
Written Proposal
Per-user pricing based on user count, sites, scope, and compliance posture. Project work scoped separately. No surprise line items.
Onboarding Inside 30 To 60 Days
Named project owner, weekly written status updates, platform handoff coordinated. Most onboardings complete with no operational disruption.
Operations Lead, Multi-Entity Professional Services Holding
Frequently Asked Questions
How does Hi-Tek IT Support work?
A named senior helpdesk pod owns your account. A dedicated Technical Account Manager coordinates work. A vCIO sits with leadership. Tickets land with the same people who know your environment. Standard SLAs: sub-30-minute first response on critical, 1-hour on standard.
What does sub-30-minute first response actually mean?
When a critical ticket comes in, a senior engineer responds within 30 minutes. Not a chatbot, not a queue holder — a human on the pod who knows your environment. Standard tickets get a 1-hour response.
Do you handle after-hours and emergencies?
Yes. After-hours coverage is standard for emergency-grade issues. Executive support tier for managing partners and CEOs is available 24/7.
What’s a vCIO?
Virtual Chief Information Officer. Hi-Tek’s vCIOs sit with your leadership for quarterly reviews covering IT roadmap, budget, security posture, AI policy, cyber insurance, and multi-site planning. The strategic layer most MSPs leave to internal IT.
Do you offer co-managed engagements?
Yes. Firms with internal IT can engage Hi-Tek in a co-managed structure. Hi-Tek covers what internal IT cannot economically maintain alone (24/7 SOC, AI policy work, cyber insurance carrier coordination, multi-site network architecture). Internal IT keeps the daily user support.
How does pricing work?
Per-user monthly pricing on an all-inclusive standard bundle. Microsoft 365 Business Premium included. Project work scoped separately with fixed-fee milestones. No surprise line items.
What’s the onboarding process?
Most onboardings complete in 30 to 60 days with no operational disruption. Named project owner, weekly written status updates, platform handoff coordinated.
Do you support businesses outside the New York Tri-State?
Yes. We serve clients across the United States. Multi-site businesses with offices in the Tri-State and beyond are recurring client profiles.
Ready When You Are.
A 30-minute conversation plus a structured review of your IT environment, security posture, and any pressing compliance or AI questions. We tell you what we would change, with or without us.
Founder-led since 1982. Headquartered in Syosset, NY.