Leadership
The team running Hi-Tek today. Founder-led operational leadership, Sea Pine Equity-backed since 2024, headquartered in Syosset, NY.
The Team Running Hi-Tek
Adam Hartley
Adam leads Hi-Tek’s strategic direction and operational growth as the firm scales under Sea Pine Equity backing. He has shaped Hi-Tek’s three driven initiatives — Security, AI, and Cloud — into the operating model the firm runs today, and represents Hi-Tek directly with prospective clients, sponsors, and acquisition partners. Long Island native. Concierge service is a personal commitment, not a marketing line.
Charles Jangl
Charlie runs the day-to-day operating discipline that defines Hi-Tek’s client experience. The named-pod helpdesk model, the vCIO and Technical Account Manager structure, weekly client meetings, and the operational rhythm that distinguishes Hi-Tek from larger MSPs all run through Charlie’s organization. Decades of mid-market managed services experience.
Sagiv Amar
Sagiv runs Hi-Tek’s financial operations, the platform’s PE reporting cadence, and the M&A integration finance work as Hi-Tek adds to the platform under Sea Pine backing. He brings the discipline of operating under sponsor ownership to how Hi-Tek serves PE-backed clients on the other side of the table.
Pasquale Antuofermo
Pasquale leads Hi-Tek’s in-house development team — the capability that started the firm in 1982 and still distinguishes it today. Custom integrations, workflow automations, the Hi-Tek Managed Secure AI Platform, and the AI implementation work for client-specific use cases all run through Pasquale’s team. The technical depth other MSPs subcontract.
How Leadership Stays Operational
Hi-Tek’s leadership stays operational by design. Adam and Charlie are not in board seats discussing strategy from a distance. They are in client conversations every week. They run client renewals. They sit on M&A diligence calls with the firms Hi-Tek is acquiring. The team that signs the deal is the team that runs the work.
The discipline shows up in three places. First, every client engagement of any size has a named senior person from leadership accountable for the relationship. Second, leadership reviews helpdesk performance, ticket trends, and technical risk every week, not at quarterly off-sites. Third, when something goes wrong on a client account, leadership is the first call, not the last.
This is the founder-led difference, made operational. Hi-Tek is not run by a financial sponsor’s operating partner who came in with a playbook from another industry. Sea Pine Equity Partners backs us; they do not run us. The day-to-day is Adam, Charlie, Sagiv, Pasquale, the senior service delivery team, and the engineers who answer the phone.
What this means for clients: the people who set Hi-Tek’s standards are the same people who deliver them. The accountability is not abstract. The relationship works because nobody in leadership has stepped away from the work.
Operating Cadence: How Leadership Stays In The Work
Adam runs a Monday morning leadership review with Charlie, Sagiv, and the senior service delivery team. Active client situations get covered first, then the M&A pipeline, then the operating company. The conversation is short, written down, and acted on within the same week.
The leadership-to-client cadence is layered. Adam sits on quarterly business reviews for top-tier clients. Charlie is on every M&A diligence call, both for Hi-Tek’s acquisition program and for clients facing their own sponsor diligence. The TAMs and vCIOs run the weekly client cadence; leadership reviews the patterns the TAMs surface, not just the exceptions.
Internally, Adam and Charlie meet 1:1 with engineering leadership weekly to surface technical risk, capacity issues, and emerging client situations before they become escalations. Tickets do not get stuck waiting for management approval, because management is already in the conversation.
When a client is unhappy, leadership is the first call, not the last. We do not gate this through customer success or account management. The accountability ladder is short by design.
Talk To Leadership
A 30-minute conversation with Hi-Tek leadership about your business and your IT environment.
Founder-led since 1982. Headquartered in Syosset, NY.