When a medical practice providing critical care for high-risk pregnancies faced a month-long total system outage, the stakes reached far beyond technical downtime. In this case study, we share how Hi-Tek Data moved past the failure of the medical practice’s previous MSP, rebuilding their HIPAA-compliant infrastructure while restoring operational trust.
Key Takeaways
- Following a delayed response and failed backups from their previous MSP, the medical practice selected Hi-Tek Data. We delivered a secure environment with managed detection and response (MDR) and multi-factor authentication (MFA).
- Hi-Tek Data rebuilt the practice’s entire server infrastructure and eliminated lingering threats to fully restore operations.
- The partnership led to a stabilized IT environment, significantly improved help desk responsiveness, and ongoing growth in service scope driven by renewed trust from the practice.
The Challenge
A medical practice group specializing in high-risk pregnancy care faced a catastrophic failure. Despite 10 years with a previous provider, their systems were completely compromised by ransomware.
The situation was exacerbated by:
- System Outages: The client lost access to their electronic medical record (EMR) and picture archiving and communication system (PACS) for over a month.
- Inadequate Backups: A lack of appropriate backups complicated the recovery effort.
- Slow Response: A delayed reaction from their MSP at the time left all seven of the practice’s locations at a standstill.
The Selection Process
Seeking a more resilient partner, the practice’s medical director was referred to Hi-Tek Data by an existing customer. Hi-Tek took over as the Managed Service Provider. Upon arrival, Hi-Tek’s team identified remnants of the ransomware infection and confirmed the full extent of the attack to ensure a clean start.
Technical Infrastructure & Security Remediation
Hi-Tek’s initial action plan focused on a complete technical and security remediation:
- Infrastructure Overhaul: Replaced and upgraded the entire server infrastructure.
- Vulnerability Assessment: Performed a deep-dive assessment and took over all custom scripts to identify hidden risks.
- Security Implementation: Deployed managed detection and response (MDR) and multi-factor authentication (MFA) to fortify the Terminal Server farm.
The partnership resulted in a stabilized environment and a significant increase in trust, which were driven by increased help desk responsiveness. Furthermore, Hi-Tek implemented weekly on-site administrative visits and assigned a dedicated proactive team to identify and resolve potential issues.
The partnership has seen consistent year-over-year growth in service scope, reflecting the practice’s confidence in Hi-Tek’s long-term management.
