Case Studies
Five anonymized engagements that show how Hi-Tek runs IT for real businesses. Multi-site medical, multi-entity professional services, healthcare manufacturing, multi-location services, and law firm IT.
What Do These Cases Show?
These cases are the proof that Hi-Tek runs IT for mid-market businesses through significant operational complexity: ransomware recovery, MSP replacement after a structured RFP, outsourced IT department through corporate transition, 24/7 mission-critical operations, and IT director responsibilities for firms without internal IT. The pattern across all five: long-tenured client relationships, in-house technical depth, and the operational discipline to handle the moments that matter.
Five Cases
Multi-Site Medical Practice Ransomware Recovery
Multi-location women’s health practice, 100+ users. Took over mid-crisis from a failing prior MSP. Rebuilt the security stack and infrastructure. The model that defines Hi-Tek’s healthcare practice today.
Multi-Entity Professional Services Holding RFP Win
Four-entity holding (accounting, law, M&A advisory, insurance). Replaced incumbent MSP after a structured RFP across 30+ MSPs. Roughly $55K in identified hard savings. Anchor case for PE-Backed and Professional Services practices.
Healthcare Manufacturer Outsourced IT Department
300+ user healthcare manufacturer. Hi-Tek was their IT department through multiple acquisitions and a transition into a publicly-traded parent company. Custom systems built years earlier kept running through corporate change.
National Emergency Services 24/7 IT
National emergency services franchise network. Headquarters supporting hundreds of franchise locations. 24/7 call center. Mission-critical uptime. Designed for the assumption that the operation cannot stop.
Long Island Law Firm Outsourced IT
45-attorney Long Island law firm with no internal IT. Hi-Tek operates as the firm’s IT department. ABA technology competence, FTC Safeguards Rule, and cyber insurance posture maintained year over year.
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Founder-led since 1982. Headquartered in Syosset, NY.