Hi-Tek Pricing
Per-user monthly pricing on an all-inclusive bundle. Microsoft 365 Business Premium included. Project work quoted separately. Hardware at cost-plus. No surprise line items.
How Does Hi-Tek Pricing Work?
Hi-Tek charges per-user per month for an all-inclusive managed IT bundle that covers helpdesk and pod support, the strategic IT layer (vCIO and TAM), 24/7 monitoring and SOC, the security stack, identity governance, and Microsoft 365 administration. Microsoft 365 Business Premium is included for every user. Project work is scoped separately with fixed-fee milestones. Hardware is procured at cost-plus through our Dell Gold and Lenovo partner relationships. The right price for your business depends on your actual environment, which is why we don’t publish dollar amounts. A 30-minute conversation is enough to give you a real proposal.
How Hi-Tek Pricing Works
Per-User Monthly Bundle
One number per user per month. The people, the platform, the security stack, and the documentation. No surprise line items at month-end.
Microsoft 365 Business Premium Included
Microsoft 365 Business Premium licensing is bundled into the per-user fee. Tenant administration, identity, conditional access, modern workplace included.
Project Work Quoted Separately
One-time projects (network refresh, M&A integration, cloud migration, AI rollout) are scoped and quoted on their own. The monthly fee covers operations, not implementation.
Competitive Hardware Procurement
Hardware sourced through our Microsoft, Dell, Lenovo, and Cisco partner relationships at competitive partner pricing. Lifecycle planning built into the vCIO engagement.
36-Month Standard Term
Default term is 36 months because that’s the operating window where service investment compounds. Shorter terms available with adjusted pricing.
No Specific Dollar Amounts Published
Pricing is sized to the engagement. We tell you what we’d change in the free assessment first; the per-user number follows. No site-wide number that misrepresents what your business actually needs.
Frequently Asked Questions About Pricing
How does Hi-Tek pricing work?
Per-user monthly pricing on an all-inclusive standard bundle. The bundle scales with user count, sites, scope, and compliance posture. Project work is scoped separately with fixed-fee milestones. Hardware is cost-plus through our partner relationships.
Is Microsoft 365 Business Premium included?
Yes. M365 Business Premium is included for every user in the standard bundle. Additional licenses (E5, E3, Copilot, Project, Visio) available as ad-hoc add-ons at retail with no markup.
Why don’t you publish specific dollar amounts?
Because the right number depends on your actual environment. User count, sites, compliance posture, and scope all matter. A 30-minute conversation is enough to give you a real proposal.
Do you charge by the hour?
Almost never. T&M billing is minimized to almost zero. The standard bundle covers most managed IT work. Project work is scoped with fixed-fee milestones. Hourly billing is the exception, not the rule.
What does the standard bundle include?
Helpdesk and pod support (named senior helpdesk, dedicated TAM, vCIO), 24/7 monitoring and SOC, EDR on every endpoint, MFA and conditional access, email security, M365 Business Premium licenses, M365 administration, identity governance, hardware lifecycle, onboarding and offboarding processes, weekly status, monthly review, quarterly planning.
What does the bundle NOT include?
Project work (migrations, infrastructure builds, custom development) is scoped separately. Hardware is procured at cost-plus, not bundled. Additional M365 licenses beyond Business Premium (E5, Copilot, Project, etc.) are ad-hoc add-ons at retail.
How long is the contract term?
36-month standard. Long enough to plan and execute meaningful change, short enough that the relationship has to keep earning its place.
Do you offer co-managed pricing?
Yes. Co-managed engagements where Hi-Tek covers what internal IT cannot economically maintain alone (24/7 SOC, AI policy, cyber insurance carrier coordination, multi-site network architecture) while internal IT keeps daily user support. Pricing scales with the scope of what Hi-Tek owns vs internal IT owns.
How are project fees structured?
Fixed-fee milestones for scoped projects. We assess, scope, and quote — then deliver against the milestones. No surprise line items.
Do you require a long onboarding fee?
No. Onboarding is included in the engagement. The named project owner, weekly status, and platform handoff all run through the standard engagement structure. Hardware procurement and any non-standard infrastructure work would be quoted as project work alongside onboarding.
What’s In The Per-User Monthly Bundle
Concierge Helpdesk Pod
A named pod of senior helpdesk owns the account. Sub-30-minute first response on critical tickets, 1-hour on standard. After-hours emergency for active clients.
Technical Account Manager
A dedicated TAM coordinates work across the helpdesk pod and is your single point of accountability for day-to-day delivery, project intake, and operational reviews.
vCIO and Strategy
A vCIO sits with leadership on quarterly business reviews, IT roadmap, multi-site or M&A integration planning, cyber insurance renewal, and AI policy direction.
Microsoft 365 Business Premium Licensing
Microsoft 365 Business Premium per-user licensing is bundled into the monthly fee. Tenant administration, identity and access controls, conditional access, and modern workplace included.
Endpoint and Identity Security
EDR, MFA, conditional access, email security, DNS filtering, and privileged access management on every endpoint and account.
24/7 Monitoring and SOC
24/7 monitoring of endpoints, network, and identity. Security operations center triages alerts and escalates real incidents — not noise.
Backup and Recovery
Image-based backup with off-site replication, immutable storage, and Microsoft 365 backup separate from M365’s native retention. Documented RTO/RPO targets with restoration testing.
Documentation and Cyber Insurance Posture
Risk assessments, security awareness training, phishing simulation, and the evidence package needed for cyber insurance renewals and (where applicable) HIPAA, FTC Safeguards, NY DFS Part 500, or SOC 2 alignment.
From First Conversation To Onboarded Client
Free Assessment
A 30-minute call about your business, current MSP situation, the platforms you run on, and any pressing security, compliance, cyber insurance, or AI questions. We tell you what we would change, with or without us.
Written Proposal
Per-user pricing based on user count, sites, scope, and compliance posture. Project work scoped separately. No surprise line items. Standard term is 36 months; shorter terms available with adjusted pricing.
Onboarding Inside 30 To 60 Days
Named project owner, weekly written status updates, platform handoff coordinated. Most onboardings complete with no operational disruption to the business.
Get A Real Proposal
A 30-minute conversation is enough to give you a per-user proposal scoped to your actual environment.
Founder-led since 1982. Headquartered in Syosset, NY.